Complete Complaints Management Ecosystem
Full service & scalable complaints management system deliverable in schools, SME's, NGO's, councils, & hospitality sectors.
1800 RING EE (1800 74 64 33)
Full service & scalable complaints management system deliverable in schools, SME's, NGO's, councils, & hospitality sectors.
1800 RING EE (1800 74 64 33)
By engaging with Empower Ethics you can be assured that your workplace integrity framework is professional and accountable, offering the best full-service solution for complaints management.
Delivering accountability through a comprehensive ethics and complaints management ecosystem to empower employees to report ethics issues, deliver swift and fair resolutions of those issues, whilst empowering an inclusive and respectful workplace for schools, business, and organisations.
To empower workplace integrity and productivity through a transparent and secure ethics and complaints management ecosystem, empowering employees to voice their concerns without fear, and empowering a culture of trust and accountability, that delivers ongoing positive workplace cultures.
We deliver workplace integrity, inclusiveness, and productivity through a comprehensive ethics and complaints management ecosystem, that empowers trust and accountability designed for schools, the hospitality industry, NGO's and SME’s, or councils across Australia.
Our omnichannel whistleblower and complaint lodging system ensures your employees know that their concerns can be heard, and more importantly, acted on. Coupled with our unique and independent triage process for complaints ensures transparency and accountability, as well as immediately assessing the complaint issues, seriousness (priority), and organisational risk.
Our exceptional and unique complaint oversight and management procedures delivered through a collaborative Complaints Oversight and Review Panel (CORP) brings integrity into managing complaints, oversighting investigations, and maintaining accurate complaints outcome records. This lifts your complaint management processes to the highest level of transparency and accountability, which becomes an embedded part of your normal governance and management processes.
Our ecosystem provides immediate accessibility to your complaints register, and concurrent complaints trend and emerging issue analysis to deliver your positive culture. Supported by employee complaint reporting resources and education which will underpin a respectful and inclusive workplace for your employees.
Ability for your employees to lodge complaints 24/7 by telephone, email, and webform. This includes the ability to remain anonymous. The lodgement of complaints is independent from your company, school, or organisation ensuring integrity, accountability, and delivering trust.
We immediately record the complaint through our complaints management system. We then triage the complaint against your policy and procedures, as well as assessing the issues and seriousness of the matters. We then identify the best outcome process against our investigation and resolution model. This process also provides immediate risk assessment of the complaint to protect your business and staff.
Working in tandem with our complaints management system is our investigation management system for internal and external investigators. This ensures all evidence and actions are recorded. This also provides your business with a live complaints register for compliance and governance process. Both of these online systems are secured to protect your information.
Our unique Complaint Oversight and Review Panel (CORP) ensures that your business remains in control of the complaint management processes. We administer the CORP for you, whilst providing subject matter expertise. This oversight process ensures that complaints are dealt with in a timely manner and are quality reviewed, which aids in withstanding unnecessary external scrutiny.
Through our complaints and investigation management system, working with the CORP, we are able to provide ongoing and concurrent trend and emerging issue analysis. This allows you to quickly identify organisational issues that need to be rectified as well as immediate risk mitigation strategies. This aids in policy development and internal procedure fixes. This also allows employees to know that your business takes their workplace culture seriously, and there is a social contract to protect them.
When you join with Empower Ethics, you get a business partner who takes respectful and inclusive workplace integrity frameworks seriously. To aid this we provide you with our Empower Culture Kit to embed reporting into your business culture. The kit includes onboarding, employee, and business materials. This is supported by onsite educational sessions. Additionally, we train and mentor internal managers who are charged to resolve minor complaints under our investigation and resolution model.
1800 RING EE
We are dedicated to finding people that are passionate about ensuring workplaces are respectful, inclusive, and have a culture that people want to work at. These are the same principles that we seek in our team members.
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